Amtrak has recently introduced a new and improved fare and ticketing system. This innovative system aims to enhance the overall customer experience by providing a more efficient and streamlined process for purchasing tickets and managing fares. With this new system, passengers can expect a seamless and user-friendly interface that simplifies the ticket booking process. Amtrak's commitment to customer satisfaction is evident in this latest development, as they continue to strive for excellence in the transportation industry.
Based on extensive customer research, and to better meet customer needs, Amtrak will soon introduce a new, simplified fare structure with more flexible and affordable options.
The simpler fare structure is scheduled to launch later this fall and builds on other recent improvements Amtrak has made to the booking experience.
“This streamlined fare structure with more affordable and flexible fares is part of Amtrak’s continued commitment to upgrading the customer experience at every step along their journey,” said Amtrak President Roger Harris.
New Fare Structure
The new fare structure reduces fare types from three categories to two and serves to provide a more consistent booking experience:
- Flex: For customers who want a more flexible travel option, these tickets will be fully refundable if cancelled, and are changeable without fees before departure.
- Value: For customers who know their travel plans and want a more affordable option, these tickets will be a lower price than Flex tickets, non-changeable and receive a 75% refund if cancelled.
In addition to simplifying the fare structure, benefits of the new approach also include:
- Flex fares will often be available starting at lower prices than currently offered.
- Occasional sale fares at an even deeper discount (these will be non-changeable and receive a 50% refund if cancelled).
- Any refunds of credit card purchases will be in the original form of payment, rather than as an eVoucher.
- These changes will make it easier for Amtrak customers to choose the ticket type that best fits their travel needs. Tickets purchased prior to the launch of the new simplified fare structure will remain subject to the existing fare rules and conditions.
Other Pricing Enhancements
These improvements build on other recent pricing enhancements Amtrak has made to make travel more affordable, including:
- Introducing ultra-low “Night Owl” fares, which are as low as $5 – $20 on select Northeast Corridor (NEC) routes.
- Enabling Amtrak Guest Rewards members to redeem tickets with points on more fare types.
- All children (2-12 years old) can travel for 50% off with an accompanying adult (previously limited to one child discount per adult fare).
- Expanding passenger discounts – such as senior and military – to apply to all fares, including sales.
- Improving Share Fares, which allow groups of 3-8 people traveling together to receive discounts ranging from 17% to 60%.
