KOTOKA INTERNATIONAL AIRPORT (KIA), has achieved Level 1 of the ACI (Airports Council International) Customer Experience Programme.
The first global program for customer experience management accreditation dedicated to ACI member airports is the ACI Airport Customer Experience Accreditation program.
The accreditation's main goal is to assist airports in strengthening their operations and encouraging a direct favorable influence on customer satisfaction in order to satisfy consumers' constantly changing expectations.
The Ghana Airports Company Limited (GACL), in a statement made in Accra, stated that "the program comprises five tiers that guide airports in their approach to customer experience management."
"This makes it possible for airports to find new procedures that may be created in the short and long terms to advance through the levels of accreditation.
"This ACI accreditation shows our dedication to enhancing the customer experience for our valued consumers."
The Managing Director (MD) of GACL, Pamela Djamson-Tettey, responded to the news by saying, "GACL is thrilled that Kotoka International Airport has acquired the level one Accreditation by ACI."
According to her, the GACL has made conscious investments in customer experience initiatives over the years with the goal of giving customers pleasurable travel experiences.
This accreditation serves as yet another defense and proof of our airports' dedication to patron happiness.
We will keep using our resources and efforts to make the passenger experience enjoyable and memorable, she added.
#GACL #KIA #KOTOKAAIRPORT #GHANA
